Frequently Asked Questions

With most garment designs, Yolander creates the piece from scratch. T-shirts are the exception: they are decorated with personal artwork and details. Available options vary by product.

Yes. Tell us about the piece and what you would like to change using the Wardrobe Restyling inquiry form. We'll discuss what is possible before accepting a project.

Colors and fit options are included when they are offered with a design. Patches, embroidery, names, logos, artwork, and rhinestones may carry additional charges, which will be confirmed before purchase.

No. Yolander selects the fabric, lining, and collar design. Ask about other adjustments before ordering.

Names are available on eligible designs as a paid personalization option. The price is confirmed before your order is placed.

For now, email your files to customatelier26@gmail.com for review. Preferred design formats are PSD, DST, and SVG; PDF, JPEG, and PNG are also accepted. Please have the necessary permission to reproduce any protected designs.

No. Ready-to-wear items can be purchased directly. Custom dresses and other fitted garments require a consultation and measurements; some additional designs may also require fittings.

Use our Consultation page to send a request. The paid booking calendar and final consultation fee are still being finalized. Sending an inquiry doesn't book or pay for an appointment.

Sizes depend on the product. Check the available size choices on each listing; some existing designs offer XS through 4XL.

Ask someone to measure you if possible. Alteration shops and some clothing retailers may offer measuring assistance. Custom-fitted garments require a consultation.

First, tell us your vision and submit inspiration for review. We confirm design details and price, then collect full payment. You review and approve the design proof before production begins and your finished item ships or is delivered.

Proof revisions will be discussed and confirmed before accepting each custom order. Final approval locks the design, subject to the written cancellation terms.

Yes. Custom orders are paid in full before production. A nonrefundable consultation fee, where required, is credited toward a qualifying garment order.

Yes. There's no minimum quantity for individual product purchases. Group requests are handled by quote.

Custom garments require a minimum of two weeks before shipping. Varsity jackets and backpacks will require at least three weeks when the collection opens. Transit time is additional.

No. Rush and last-minute custom requests are not available.

Seasonal cutoff dates and available appointments will be announced when confirmed. Availability for prom and other high-demand seasons is limited.

The current checkout is configured for United States shipping. Available destinations, services, and charges are determined at checkout. International shipping isn't currently configured.

Local delivery may be offered for qualifying nearby addresses, as shown at checkout. Local pickup is not offered.

Yes. Tracking information is provided for shipped orders.

Insurance availability and coverage depend on the shipping service. Ask us about additional coverage before confirming your order.

Approval of the final design proof locks the design. The precise cancellation rules and any applicable window will be provided in writing before custom orders are accepted.

Custom-made or personalized items aren't eligible for change-of-mind returns. If The Custom Atelier makes an error, we'll work to correct it, subject to applicable consumer rights.

Our current Refund Policy provides a 15-day request window for eligible non-custom items, subject to its conditions. Please read that policy before requesting a return.

Please contact us with the order details. We correct errors we are responsible for and cover the necessary corrective shipping. If an issue resulted from customer-provided details, we'll explain the available options.

Yes. Send a group quote inquiry for schools, Greek organizations, sports teams, bridal gatherings, corporate events, graduations, or celebrations. Each request is individually reviewed.

Yes, a separate Kids lookbook is available to preview. Finished items, sizes, and prices will be added as they are confirmed.

Varsity jackets and backpacks are coming soon. You can request an availability update on the Coming Soon page. These products are not currently available to purchase.

A Custom Pillows collection is being considered. You can preview the concept now, but orders will not open until the designs, prices, and availability have been confirmed.